Frequently Asked Questions
I’m a member, how can I register for WYSTC?
All WYSE Travel Confederation members have received an email with a link to the WYSTC registration for your membership level. If you haven’t received this email or can’t find it, please send an email to events@wysetc.org.
Is my organisation a member?
WYSE Travel Confederation members have applied for membership, met the requirements and paid the annual membership fee. To check if your organisation is a WYSE Travel Confederation member please see our membership list here.
How do I become a member?
To become a recognised member of WYSE Travel Confederation and to access the benefits that come with it, please review the overview of Membership types and apply.
What are the benefits of becoming an WYSE Travel Confederation member?
There are many benefits to becoming a WYSE member, you can find out about them on our member benefit page.
What are the registration fees for WYSTC?
Please click here to see a breakdown of WYSTC registration fees.
When does early bird registration end?
The early bird registration ends on 7 June 2024.
What are the payment methods available?
In order to verify payment and to process your registration as quickly as possible, we strongly advise payment by credit card. Payment by credit card incurs no additional fees. If payment by credit card is not an option, we accept a bank transfer, please be advised that a bank transfer fee of EUR 100 applies. To pay by bank transfer please contact us at events@wystc.org.
Do I have to pay VAT?
All delegate organisations are legally obliged to pay Portuguese VAT at 23% over their registration fee. For more information about VAT regulations, please click here.
What do I need to complete my registration?
You will require:
- a professional photo which will be added into our business appointment scheduling system and will be displayed on your badge. Photos should be a minimum of 400 pixels wide/ high and no larger than 1MB. The allowed file types are jpg, jpeg or png.
- a company logo which will be added into our business appointment scheduling system. Logos should be a minimum of 400 pixels wide/ high and no larger than 1MB. The allowed file types are jpg, jpeg or png.
I have started to register but didn’t complete my registration. Can I continue where I left off?
If you have received an incomplete registration email from us, then you should be able to continue your registration from where you left off. Click on the link in the email and enter the same email address you have used before. Make sure, you are using the same device as the system should have saved the details you have already entered. If you are unable to continue with your email address, then please contact the WYSTC events team.
Can I change my registration for another event of WYSE Travel Confederation?
All WYSE Travel Confederation events run independently; therefore, registrations cannot be exchanged for other events.
Can I give my registration to someone else? (name change)
STANDARD and FLEX registrations can be transferred from one delegate to another within the same registered organisation for no charge before 1 August 2024. On and after 1 August 2024, an administrative fee of EUR 150 per name change will be charged for STANDARD registrations. FLEX registrations will have no charge.
Name change/delegate transfers are not available on LIGHT registrations.
If you would like to change a name, please contact the WYSTC events team.
Can I cancel my registration?
Each WYSTC ticket type (STANDARD, FLEX, LIGHT) has a different cancellation policy. Once a registration is confirmed, it is considered final and can only be cancelled according to the conditions of the ticket type that was initially bought.
To find out about our cancellation policy please go to our Terms and Conditions page. We strongly advise that all delegates take out comprehensive travel insurance when attending any international conference. This insurance should cover you for cancellation of your hotel accommodation, flights and other costs but will depend on the cover available and taken.
I’m interested in sponsorship opportunities at WYSTC.
That’s great news! Click here to find out more about sponsorship.
Where can I find out more information about exhibiting at WYSTC?
You can learn about all the ways exhibiting at WYSTC can benefit your company on our exhibition information page.
What is Marcom?
Marcom ACE is a simple online appointment scheduling tool. All WYSTC business appointments are managed online, booked and confirmed before the conference using Marcom ACE.
When will Marcom be open?
Marcom will be opened approximately one month in advance of the event. The exact date will be announced closer to the conference. An email will be sent to registered attendees when the profiles are uploaded. From here you will have time to go in and finalise your profile before it’s visible to other delegates. In the weeks prior to the event, the platform will go live for trading. Then, you will be able to schedule business appointments.
I have never used Marcom before, where can I find a tutorial?
The first time you log in, there will be a quick tour to show you the features of Marcom ACE. We highly recommend that you follow the tour and get familiar with the system.
Why can’t I upload my headshot/company logo?
The requirements for headshot and company logo are between 400×400 px and 2000×2000 px in JPG, JPEG or PNG format. Please upload a professional headshot as it will be featured on your delegate badge. Pictures of your company logo, office and group pictures are not accepted as headshots.
Can I change my name and company name on Marcom?
Unfortunately, you are not able to change your name and company name on Marcom by yourself. If you would like to make modifications, please contact the WYSTC events team. STANDARD and FLEX ticket holders can transfer their registration to someone else within the registered organisation for an administrative fee of EUR 150 per name change. Name change/delegate transfers are not available on LIGHT registrations.
Where can I access the full WYSTC delegate list?
Once the platform is live for trading you will see a menu down the left-hand side of the window. Click the tab called Participants. From there you will be able to see all registered delegates for the event. Just above the list of delegates, you’ll see an Export Results button: this is where you can download the information you need.
How many business appointments can I schedule?
You can schedule over 40 business appointments across the three conference days. Some business appointment slots run concurrently with educational sessions. By default, these time slots are blocked in your schedule. To book an appointment with another delegate during an educational session, you must unblock the same time slot. To do so, click on the relevant time slot, and click on unblock time slot.
How long are the business appointments?
Each business appointment is 20 minutes long.
What does the WYSTC registration fee include?
WYSTC registration fee includes:
- Upto 48 pre-scheduled face-to-face business appointments
- Opportunity to meet with 120+ pre-selected buyers
- Access to attendees list including buyer information
- Transportation to main networking venues
- Coffee breaks and lunches
- Up to 7 networking events
Where can I find the programme of events for WYSTC?
Our programme page can provide you with all the information you need about what’s going on over WYSTC.
Where can I find the delegate list of WYSTC 2024?
The full delegate list will only be available once Marcom ACE, the online business appointment scheduling system, is opened. It is only shared with registered delegates. However, all WYSTC buyers are listed on our website.
Where can I find the Terms and Conditions?
Please read our Terms and Conditions here.
Get in touch
If you have any further questions regarding WYSTC, please contact us here.
