Frequently Asked Questions

I’m a member and I can’t find my password.

Our members receive a unique password via email. In case the email went into you junk mailbox, please check there as well as your inbox. If you lost your password, please contact the WYSTC events team.

Is my organisation a member?

WYSE Travel Confederation members have applied for membership, met the requirements and paid the annual membership fee. To check if your organisation is a WYSE Travel Confederation member please see our membership list here.

How do I become a member?

To become a recognized member of WYSE Travel Confederation and to access the benefits that come with it, please complete the membership application form.

What are the benefits of becoming an WYSE Travel Confederation member?

There are many benefits to becoming a WYSE member, you can find out about them on our member benefit page.

What are the registration fees for WYSTC 2018?

Please click here to see a breakdown of WYSTC registration fees. 

When does the Early bird registration end?

The early bird registration will end on the 8 June 2018.  

What are the payment methods available?

You pay by credit card or bank transfer. In order to verify payment and to process your registration as quickly as possible, we strongly advise payment by credit card. Payment by credit card incurs no additional fees. We accept credit card payments from Mastercard and Visa. 

If you prefer to pay by bank transfer, please be advised that a bank transfer fee of €50,00 applies. To pay by bank transfer please use our secured payment platform. We regret that direct SEPA payments are not possible. 

Do I have to pay VAT?

UK VAT at 20% will be applicable if your organisation is either based in the UK or if your organisation is based in another EU-country but doesn’t have a valid VAT registration number. If you are an EU-based organisation and a valid VAT number is supplied, reverse charge will be applicable (ie. no VAT will be charged). For delegates based outside the EU, VAT is not applicable. For more details about VAT regulations, please click here. 

I have started to register but didn’t complete my registration. Can I continue where I left off?

If you have received an incomplete registration email from us, then you should be able to continue your registration from where you left off. Please make sure you are using the same decive (same IP address) as before. If you are unable to continue with your email address, then please contact the WYSTC events team. 

I would like to modify my registration. Can I log back in to my registration?

You can log back into your registration with your email address and reference number provided in the booking acknowledgement which you have received by email upon registration. Please be informed that you are not able to change your name and organisation trading name or to cancel your registration. You can log back into your registration through this link.

Can I change my registration for another event of WYSE Travel Confederation?

All WYSE Travel Confederation events run independently; therefore, registrations cannot be exchanged for other events.

Can I give my registration to someone else? (name change)

Registration can be transferred from one delegate to another within the registered organisation for no charge before 1 July 2018. On and after 1 July 2018, an administrative fee of EUR 150 per name change will be charged. If you would like to change a name, please contact the WYSTC events team.

Can I cancel my registration?

To find out about our cancellation policy please go to our Terms and Conditions page.

I’m interested in sponsorship opportunities at WYSTC 2018.

That’s great news! Click here to find out more about sponsorship.

Where can I find out more information about exhibiting at WYSTC 2018?
You can learn about all the ways exhibiting at WYSTC can benefit your company on our exhibition information page.

What is Marcom?

Marcom ACE is a simple online appointment scheduling tool. All WYSTC business appointments are managed online, booked and confirmed before the conference using Marcom ACE. You will also have the opportunity to schedule last minute appointments on site. 

When will Marcom be open?

Marcom will be opened in the second half of August. The exact date will be announced closer to the conference. An email will be sent to registered attendees when the profiles are uploaded. From here you will have time to go in and finalise your profile before it’s visible to other delegates. In the weeks prior to the event, the platform will go live for trading. Then, you will be able to schedule business appointments.  

I have never used Marcom before, where can I find a tutorial?

The first time you log in, there will be a quick tour to show you the features of Marcom ACE. We highly recommend that you follow the tour and get familiar with the system.  

Why can’t I upload my headshot/company logo?

The requirements for headshot and company logo are between 400 x 400 pixels and 2000 x 2000 pixels in JPG, JPEG, PNG format. Please upload a professional headshot as it will be featured on your delegate badge. Pictures of your company logo, office and group pictures are not accepted as headshots.  

Can I change my name and company name on Marcom?

Unfortunately, you are not able to change your name and company name on Marcom by yourself. If you would like to make modifications, please contact the WYSTC events team. If you would like to transfer the registration to someone else within the registered organisation, an administrative fee of EUR 150 per name change will be charged. 

Where can I access the full WYSTC 2018 delegate list?

Once the platform is live for trading you will see a menu down the left-hand side of the window. Click the tab called Participants. From there you will be able to see all registered delegates for the event. Just above the list of delegates, you’ll see an Export Results button: this is where you can download the information you need. 

How many Business Appointments can I schedule?

You can schedule over 40 business appointments across the three conference days. Some business appointment slots run concurrently with educational sessions. By default, these time slots are blocked in your schedule. To book an appointment with another delegate during an educational session, you must unblock the same time slot. To do so, click on the relevant time slot, and click on unblock time slot.  

How long are the business appointments?     

Each business appointment is 20 minutes long. 

Where can I find the programme of events for WYSTC?

Our programme page can provide you with all the information you need about what’s going on over WYSTC. 

Where can I find the delegate list of WYSTC 2018?

The full delegate list will only be available once Marcom ACE, the online business appointment scheduling system, is opened. It is only shared with registered delegates.

However, all WYSTC buyers are listed on our website. 

Where can I find the Terms and Conditions?

Please read our Terms and Conditions here. 

Where can I get cheaper flights?
If you are a WYSE Travel Confederation member you can obtain up to 20% discount on standard Emirates fares at any time and for personal use. Please contact our membership department for details on how to gain access.

For WYSTC 2018 we have also teamed up with SkyTeam to provide special airfares to Edinburgh for WYSTC 2018 delegates. Please click here to find out more and to book your discounted flight.

Please note: If you have any further questions regarding WYSTC registrations, please contact us via the contact form below and select registration in the dropdown menu.

More Info

If you are unable to find what you are looking for, have questions or would like to get more information about WYSTC 2017, please contact us:

WYSE Travel Confederation Office Address

Keizersgracht 174-176
1016 DW Amsterdam
The Netherlands
Tel: +31 20 421 28 00


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