Frequently Asked Questions

I’m a member and I can’t find my password.

All WYSE Travel Confederation members have a login to enter the membership portal. Your login is your email address and a unique password. When you enter the WYSE Travel Confederation Portal for the first time, enter your email address (this is your user name) and click on the button “recover password”. An email with a temporary password will be sent to your email. After entering this password in the portal, you will be asked to create a new password.

Is my organisation a member?

WYSE Travel Confederation members have applied for membership, met the requirements and paid the annual membership fee. To check if your organisation is a WYSE Travel Confederation member please see our membership list here.

How do I become a member?

To become a recognised member of WYSE Travel Confederation and to access the benefits that come with it, please complete the membership application form.

What are the benefits of becoming an WYSE Travel Confederation member?

There are many benefits to becoming a WYSE member, you can find out about them on our member benefit page.

What are the registration fees for WYSTC 2020?

Please click here to see a breakdown of WYSTC registration fees.

When does the early bird registration end?

Early bird rates are valid until 3 July 2020.

What are the payment methods available?

You pay by credit card or bank transfer. In order to verify payment and to process your registration as quickly as possible, we strongly advise payment by credit card. Payment by credit card incurs no additional fees. We accept credit card payments from Mastercard and Visa.  If you prefer to pay by bank transfer, please be advised that a bank transfer fee of EUR 100 applies. To pay by bank transfer please use our secured payment platform. We regret that direct SEPA payments are not possible.

Do I have to pay VAT?

Yes, all delegate organisations are legally obliged to pay Portuguese VAT at 23% over their registration fee. For more information about VAT regulations, please click here.

What do I need to complete my registration?

You will require:

  • a professional photo which will be added into our business appointment scheduling system and will be displayed on your badge.  Photos should be a minimum of 200 pixels wide/ high and a maximum of 1000 pixels and no larger than 50MB.  The allowed file types are jpg, jpeg or png.
  • a company logo which will be added into our business appointment scheduling system.  Logos should be a minimum of 200 pixels wide/ high and a maximum of 1000 pixels and no larger than 50MB.  The allowed file types are jpg, jpeg or png.

I have started to register but didn’t complete my registration. Can I continue where I left off?

If you have received an incomplete registration email from us, then you should be able to continue your registration from where you left off. Click on the link in the email, click on “Login” and enter the email address you started your registration with and the password you have created.  If you have forgotten your password, please make use of the “Recover Password” option and follow the steps. If you are unable to continue with your email address, then please contact the WYSTC events team.

I would like to modify my registration. Can I log back in to my registration?

You can log back into your registration by clicking on the link provided in your booking acknowledgement and making use of your email address and the reference number provided which you have received by email upon registration. Please be informed that you are not able to change your name and organisation trading name or to cancel your registration.

Can I change my registration for another event of WYSE Travel Confederation?

All WYSE Travel Confederation events run independently; therefore, registrations cannot be exchanged for other events.

Can I give my registration to someone else? (name change)

Registration can be transferred from one delegate to another within the registered organisation for no charge before 13 July 2020. On and after 13 July 2020, an administrative fee of EUR 150 per name change will be charged. If you would like to change a name, please contact the WYSTC events team.

Can I cancel my registration?

To find out about our cancellation policy please go to our Terms and Conditions page.

I’m interested in sponsorship opportunities at WYSTC 2020.

That’s great news! Click here to find out more about sponsorship.

Where can I find out more information about exhibiting at WYSTC 2020?

You can learn about all the ways exhibiting at WYSTC can benefit your company on our exhibition information page.

What is Marcom?

Marcom ACE is a simple online appointment scheduling tool. All WYSTC business appointments are managed online, booked and confirmed before the conference using Marcom ACE. 

When will Marcom be open?

Marcom will be opened approximately one month in advance of the event. The exact date will be announced closer to the conference. An email will be sent to registered attendees when the profiles are uploaded. From here you will have time to go in and finalise your profile before it’s visible to other delegates. In the weeks prior to the event, the platform will go live for trading. Then, you will be able to schedule business appointments.  

I have never used Marcom before, where can I find a tutorial?

The first time you log in, there will be a quick tour to show you the features of Marcom ACE. We highly recommend that you follow the tour and get familiar with the system.  

Why can’t I upload my headshot/company logo?

The requirements for headshot and company logo are between 400 x 400 pixels and 2000 x 2000 pixels in JPG, JPEG, PNG format. Please upload a professional headshot as it will be featured on your delegate badge. Pictures of your company logo, office and group pictures are not accepted as headshots.  

Can I change my name and company name on Marcom?

Unfortunately, you are not able to change your name and company name on Marcom by yourself. If you would like to make modifications, please contact the WYSTC events team. If you would like to transfer the registration to someone else within the registered organisation, an administrative fee of EUR 150 per name change will be charged. 

Where can I access the full WYSTC 2020 delegate list?

Once the platform is live for trading you will see a menu down the left-hand side of the window. Click the tab called Participants. From there you will be able to see all registered delegates for the event. Just above the list of delegates, you’ll see an Export Results button: this is where you can download the information you need. 

How many Business Appointments can I schedule?

You can schedule over 40 business appointments across the three conference days. Some business appointment slots run concurrently with educational sessions. By default, these time slots are blocked in your schedule. To book an appointment with another delegate during an educational session, you must unblock the same time slot. To do so, click on the relevant time slot, and click on unblock time slot.  

How long are the business appointments? 

Each business appointment is 20 minutes long.

What does the WYSTC registration fee include?

WYSTC registration fee includes:

  • Up to 48 pre-scheduled face to face appointments
  • Opportunity to meet with 200+ pre-selected buyers
  • Access to attendees list including buyer information
  • 3 keynote speakers
  • Up to 30 seminars and workshops
  • Transportation to main networking venues
  • Coffee breaks and lunches
  • Up to 7 networking events

Where can I find the programme of events for WYSTC?

Our programme page can provide you with all the information you need about what’s going on over WYSTC. 

Where can I find the delegate list of WYSTC 2020?

The full delegate list will only be available once Marcom ACE, the online business appointment scheduling system, is opened. It is only shared with registered delegates. However, all WYSTC buyers are listed on our website. 

Where can I find the Terms and Conditions?

Please read our Terms and Conditions here. 

Get in touch

If you have any further questions regarding WYSTC, please contact us via the contact form below.

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